Customer Testimonials

Customers give Duval Precision Grinding high marks for customer service, product quality, and timely delivery.

“I’ve had the opportunity to engage with Duval Precision Grinding on several occasions, and their dedication to quality is consistently evident. The level of craftsmanship they deliver never fails to meet my expectations, achieving a 100% quality standard.

Their team is highly responsive, particularly with regard to delivery timelines, and they maintain transparency in communications if any challenges arise. Given the complex nature of some of my projects, which often involve unique specimen configurations, I value their adaptability and commitment to addressing specific requirements. Their professionalism extends to their customer service; they are both prompt and courteous in their responses.

Overall, I hold Duval Precision Grinding in high regard for their unwavering commitment to excellence and recommend their services to anyone in need of skilled precision grinding.”

– Marc, The Boeing Company

“The parts we send are hard to grind and they get them ground right and returned to us quickly. They take care of special needs without sacrificing delivery and have great responsive customer service. DPG delivers quality work on time for a fair price. We’re highly satisfied with their work and would recommend them to anyone looking for a precision grinding company.”

– Robert, Bodycote Surface Technology Inc.

“Duval Precision Grinding has always delivered on time and met any special requirements that have been asked for. They have a 100% quality rating with us. The courtesy and professionalism on the phone and in emails is always top-notch, and even though we’re not the biggest company they work with they always make me feel like their number one customer.”

– Steve, Triple Inc.

“Duval is very good at what they do. They understand what it takes and are very open and transparent. They stick to their promises and deliver without exception. Even in times of crisis, be it a machine or human resource issue, they do whatever it takes to still make their commitment to you.”

– Kenney, Paradigm Precision

“Duval goes above and beyond to examine and inspect the quality of parts as received and after processing to ensure all requirements are met, and keep the customer informed immediately if there are any issues or concerns. The communication with the Duval team is superb. I’m very satisfied with all aspects of the Duval experience.”

– Tom, Blair Industries / HSM Machine Works

“Duval makes a supreme effort to meet some stringent tolerances and documents, same with the CMM. Accuracy is paramount and is exemplary. In this day and age, where most companies will simply ship unqualified parts, Duval stands out in terms of capability and quality. We will continue to utilize their services.”

– Brian, HP Consulting Services, Ltd.

“Working with all the people at Duval is a pleasure. A team of very dedicated people, committed to customer satisfaction, very aware of their trade specialty. Quality of work and service on new and special projects is outstanding. Communication is always open and accurate. From the first person that answers the phone through every one in all departments, you can always ‘see’ the smile on the other side of the line!”

– Efren, Air Industries Machining Corp.

“Duval is a pleasure to work with— always high quality, on time, courteous on the phone and emails. They work with you to figure out the best ways to handle situations and provide feedback on delays.”

– Steven, Paradigm Precision

“It has been a pleasure working with Duval. They are always up for a challenge and willing to share feedback on tricky parts.”

– Dan, Lindquist Machine

“Very good supplier to work with. Always recommend, stand-up group of folks at Duval!”

– David, Curtiss Wright

We have developed a great relationship with Duval Precision Grinding. They stand out—not only in the quality of their services but in their daily performance. We enjoy working with Duval for their excellent customer service, timely communication and the overall quality of their workmanship. They truly go above and beyond to support their customers. We would absolutely recommend Duval Precision Grinding as a high quality facility. Everyone there strives to exceed their customer’s expectations.

Tom

Director of Supply Chain & Program Management, Blair Ind. -HSM Machine Works

Duval Precision Grinding is different from other vendors because they will always take our call. Even if they are busy, we can be confident that they will get back to us the same day. They really try to accommodate us. They are a very knowledgeable grinding house and because of this there’s no need to go visit. They understand our parts. We would definitely recommend Duval because they are very friendly, and they will work with you to guarantee that your parts will be handled properly. It’s clear that they really care about what they do.

Richard

Supply Chain Administrator, ATI Forged Products - East Hartford Operations

Harmonic Drive has benefited from working with Duval in multiple ways. They always deliver on-time, their pricing is very competitive, and they provide the kind of rigorous quality that is required for our designs which have very limited tolerancing. From my experience, working with Duval feels like we are working at the same company in different departments. I can discuss projects and designs with them and decide on a course of action that we mutually benefit from—both financially and ease of manufacturability. I have recommended Duval Precision Grinding to my colleagues and to additional departments throughout our company. I recommend them because of past results, scheduling flexibility and most importantly, the quality of the product that they produce.

Tom

Manufacturing Engineer, Harmonic Drive L.L.C.